Science Over Fear
In the early days, when so little about COVID-19 was known, our staff overcame fear for their personal well-being by getting information from reliable sources, asking questions, and trusting scientific fact.
Infection Control Measures
Research clearly shows that simple infection prevention – handwashing, cleaning surfaces, face coverings – reduces the spread of disease. But, with the speed and intensity of surge after surge of infection cases, our employees and patients experienced firsthand the importance of extra attention to these measures. Even in our locations dedicated to those tested positive with COVID-19, daily wellness checks and careful infection prevention meant dialysis could continue safely for both patients and their treatment teams.
Treatment Plans for People Who Were COVID Positive
Our patient care teams quickly learned new approaches to care; often multiple times in near real-time as medical guidelines were updated by the CDC. Their attentive and thoughtful flexibility meant that disruptions to treatment schedules and protocols were kept to a minimum and, when they occurred, were handled in a calm professional manner.
Stronger Health Care Community
We faced COVID-19 challenges as a single health care community. This included collaborating with other dialysis providers to ensure everyone who needed treatment received it regardless of their COVID-19 status. It also meant recruiting nursing students to help with wellness checks and other simple COVID-related tasks so our licensed professionals could remain focused on treatment care.