Care Quality

Empathy & Reflective Listening: The Power of Social Work

Group photo of Satellite Healthcare social workers

“Empathy and simply listening are [often] the most important tools and skills that we can employ with our patients. It's about the patient and not about us or our goals. Even if our goals are for the patient's best well-being and health, we need to remember the patient is at the heart of what we do.”

Emily Watson, MSW, LCSW; Director of Social Work, Satellite Healthcare 

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